Dedicated to serving you quickly and proficiently, Datalink support services teams help you minimize downtime and achieve your service level agreements (SLAs). We provide a single point of contact for support questions and issues spanning multiple vendors, product lines, and solutions.

Direct, real-time access to Datalink support engineers ensures resolutions are both quick and accurate. Serving as a single point of contact, our support services cover product lines of multiple storage manufacturers. Consolidating support services with Datalink frees up your team and maximizes uptime.

• Real-Time Support - With an industry-leading service level, we respond to the majority of initial problem reports within 60 seconds or less. Each problem is handled directly by a support engineer. This level of responsiveness, along with proactive skills-based routing, ensures you get access to the person with the right skill set right away.
• Single Point of Contact for Solution-Level Support - As the single point of contact, Datalink offers support services for solutions comprised of products from multiple vendors. We offer support services for products from Symantec Corporation, NetApp, Sun Microsystems, Hitachi Data Systems Corporation, EMC Corporation, Data Domain, Brocade Communications, Inc., and a host of others.
• Expertise & Proficiency - Support engineers participate in rigorous Datalink and manufacturer-led training programs and have achieved advanced-level certifications. In addition to storage networking technology proficiency, expertise spans UNIX, Linux, and Windows environments, as well as database applications such as Oracle, IBM DB2, Microsoft SQL, Microsoft Exchange, and Sybase.
• Team Breadth & Depth - Beyond the core support team, you also have access to the skill sets of advanced and field-based support engineers. Advanced support teams specialize in defined technology suites and provide level 3 and level 4 support services. In addition, field-based services teams are available for emergency onsite support as needed.

Backup reporting services

Download Collateral

• Support overview
• Quick reference guide
• Company overview