Datalink Managed Services

Ensure that you deliver cost-effective, reliable, and predictable IT services to your business – and alleviate the pressure on overburdened IT staff. With Datalink managed services, you can increase the power of your IT department without bringing in more staff.

Managed services overview

Our approach to managed services:
Today’s enterprises are using managed services providers primarily to gain better support, address lack of internal staff and skills, and minimize capital expenditures. Datalink delivers just that.

• Maximize IT efficiency while lowering costs — Our expertise helps you run your infrastructure like it’s a Fortune 500 IT department – no matter how big your company is.
• Free up your IT staff for higher value activities — Designed to work with your existing staff, our managed services are tailored to flexibly divide tasks between our systems administrators and your internal staff.
• Customize backup and recovery solutions for greater versatility — Our flexible outsourcing packages allow you to balance cost, performance, and compliance considerations to your business’ specific needs.
• Receive in-depth quantitative reports — Driven by a technology-enabled tool, the backup reporting service provides you with detailed information that will quickly become a critical and valuable element of your day-to-day operation.

Managed services offered

Datalink backup monitor and alert services — Leverage a highly skilled support team to effectively manage your complex backup environment, thereby drastically reducing the demand on your IT resources and significantly improving the performance of your backup and recovery operation. Available in a powerful, single, and affordable package that’s tailored to your organization’s needs, our backup monitor and alert services include:

• Round-the-clock monitoring of key metrics and critical server backup operations
• Proactive notification when key metric thresholds are exceeded – and immediate activation of Datalink OneCall^sm resolution processes
• Complete visibility into the performance of your backup operations, so you’re never caught off guard by a missed service-level agreement or other problem in your backup architecture
• Integration with Datalink OneCall Support Services for efficient and expert resolution of events

Download SolutionScape™ managed services collateral

• Backup monitor and alert services