Datalink Corporation - RMA Policy

Reasons for Returns:

Credit/Replacement*:  Credit/Replacement returns are for product that was not functional in the customer’s environment or did not meet the customer’s expectations and is being replaced with another product. For replacement returns, credit for returned product will not be issued until product has been received and inspected by Datalink. Upon shipment of replacement product, Customer will be issued a new invoice for the replacement product. 

Credit*:  Credit includes product which is Defective on Arrival (DOA), product damaged in shipping, and credit returns.

• DOA product is not functional upon receipt/installation and is typically replaced with the same product with no change to order price. Determination of final DOA status will be made by the RMA coordinator, with input from Technical Support and Datalink Engineering as needed.
• Product damaged in shipping is replaced with new product with no change to order price.
• Credit returns are completed when a customer does not want to keep product that has been purchased and is seeking credit.

Evaluation:  Datalink or vendor owned product on evaluation at customer site that will be returned instead of sold.

Service:  Product purchased through Datalink that is not functioning and will be repaired and returned to customer under manufacturers warranty or estimated repair costs.

Return Policies:

Credit/Replacement*: Credit and replacement RMA requests must be received within 30 days of shipment for customer installed product and within 30 days of installation on all other orders. All product must be returned in like new condition, packaged in original shipping containers, and complete with all documents and software. For replacement returns, credit for returned product will not be completed until product has been received and inspected by Datalink. Freight costs associated with the return of product will be paid by the customer. Upon shipment of replacement product, Customer will be issued a new invoice for the replacement product.

Credit*: 

• Credit and replacement RMA requests must be received within 30 days of shipment for customer installed product and within 30 days of installation on all other orders. All product must be returned in like new condition, packaged in original shipping containers, and complete with all documents and software. For replacement returns, credit for returned product will not be completed until product has been received and inspected by Datalink. Freight costs associated with the return of product will be paid by the customer. Upon shipment of replacement product, Customer will be issued a new invoice for the replacement product.
• Product damaged in shipment:  Datalink must be notified within two days of delivery and damage must be documented with carrier at time of receipt.  All damaged product and packaging must remain intact for return to Datalink.  The damaged product will be credited upon receipt and approval of Datalink RMA Coordinator.  The replacement product will be invoiced upon shipment with no change to order price.
• Returns for credit must follow return authorization levels detailed below.  Requests must be received within 30 days of shipment for product returned for credit.  All product must be returned in like new condition, packaged in original shipping containers, and complete with all documents and software.  Freight costs associated with the return of product will be paid by the customer.

Evaluation:  Return of product on evaluation must be completed within 30 days of original shipment or installation. All product must be returned in like new condition, packaged in original shipping containers, and complete with all documents and software. Customer will be invoiced for any damages or missing items. Freight costs associated with the return of product will be paid by the customer.

Service:  Returns for warranty/non-warranty are evaluated on a case-by-case basis. Customers will be provided with an estimated repair cost for those repairs done outside of a manufacturer's warranty. Return of product must be completed within 30 business days of initiated RMA request. Freight costs associated with the return of product to Datalink will be paid by customer. Freight costs associated with the shipment back of product to customer will be paid by Datalink.

Return Authorization Levels:

*Please Note:  Special-order items require a Vendor RMA# prior to Datalink RMA being authorized.

(Special-order items include:  software, customer-specific hardware items, and items purchased from non-preferred vendors).